Shipping & Delivery Policy

Last updated: August 2026

1. Delivery Overview

Griha Laxmi may arrange delivery for eligible furniture and electronic products depending on the product, destination and applicable purchase terms.

Delivery arrangements are confirmed based on the details of the particular order. A product being listed on the website does not automatically guarantee delivery to every location.

2. Delivery Locations

Griha Laxmi is located in Bagdogra Gosaipur, Darjeeling, West Bengal - 734014. Delivery may be available to selected nearby or other locations depending on the product and logistics arrangements.

Customers should provide an accurate delivery address and confirm whether delivery is available to the required location before purchase.

3. Delivery Charges

Delivery charges, if applicable, may depend on factors such as:

• Delivery destination and distance.
• Product size and weight.
• Number of products in the order.
• Special handling requirements.
• Installation or assembly requirements.
• Applicable logistics arrangements.

Any applicable delivery charge should be confirmed before the purchase is finalized.

4. Delivery Timelines

Estimated delivery times may depend on product availability, order processing, stock location, preparation, destination and transportation conditions.

An estimated delivery date is not necessarily a guaranteed delivery date unless expressly confirmed under the applicable purchase terms.

5. Delays

Delivery may be delayed due to circumstances such as traffic, weather, transport disruptions, supplier delays, stock issues, public holidays, address problems or other circumstances beyond reasonable control.

If a significant delivery issue occurs, customers should contact Griha Laxmi using the available contact information.

6. Accurate Delivery Address

Customers are responsible for providing a complete and accurate delivery address, contact number and other information required for successful delivery.

Additional costs or delays caused by an incorrect, incomplete or inaccessible address may be the customer's responsibility where applicable.

7. Accessibility of Delivery Location

Customers should ensure that the delivery location is reasonably accessible for the vehicle, delivery personnel and product.

For large furniture or appliances, customers should check doorways, stairways, lifts, corridors and available installation space before ordering.

8. Furniture Delivery

Furniture can require additional handling because of its dimensions and weight. Customers should confirm the product dimensions before purchase and ensure that the intended room and access route can accommodate the product.

9. Electronic Product Delivery

Customers should inspect electronic products at or soon after delivery for visible damage and verify that the delivered product corresponds to the purchase details.

10. Inspection on Delivery

Customers are encouraged to inspect products as soon as reasonably possible after delivery. If visible damage, missing accessories or an obvious discrepancy is found, contact Griha Laxmi promptly.

Photographs, delivery details, invoice information or other evidence may be requested to investigate a delivery issue.

11. Installation and Assembly

Installation or assembly may or may not be included with a particular product. Customers should confirm whether installation is included before purchase.

Where manufacturer installation is required for warranty or safe operation, customers should follow the manufacturer's applicable instructions.

12. Delivery to an Authorized Person

Where appropriate, customers may authorize another person to receive a delivery. The customer should ensure that the authorized recipient can reasonably confirm receipt and report any immediately visible issue.

13. Failed Delivery

A delivery may be unsuccessful if nobody is available to receive the product, the address is inaccessible, contact information is incorrect or other delivery conditions cannot be met.

Re-delivery arrangements and any additional charges should be confirmed with Griha Laxmi where applicable.

14. Delivery of Multiple Products

Products in the same purchase may be delivered together or separately depending on stock, product type and logistics arrangements.

15. Delivery and Returns

Delivery completion does not automatically remove any applicable rights under the Return & Refund Policy or applicable consumer law.

For return and refund information, please review the Return & Refund Policy .

16. Delivery Charges and Refunds

Whether delivery or pickup charges are refundable depends on the reason for return and the applicable purchase terms. Customers should confirm these conditions before completing a purchase.

17. Customer Responsibilities

• Provide a correct delivery address and contact number.
• Ensure reasonable access to the delivery location.
• Be available or arrange an authorized recipient where required.
• Check products promptly after delivery.
• Report damage or discrepancies without unnecessary delay.
• Follow applicable installation and product safety instructions.

18. Policy Changes

This Shipping & Delivery Policy may be updated from time to time. Product-specific or order-specific delivery terms may also apply.

19. Contact Us

For delivery enquiries, please contact:

Griha Laxmi
Bagdogra Gosaipur
Darjeeling, West Bengal - 734014
India

Website: https://griha-laxmi.in/

When contacting us about an order, keep your invoice/order information available so that the enquiry can be handled efficiently.